FAQs

The answers to these frequently asked questions offer concise information about your child's health and the operations of our practice. If you wish to discuss any of these topics further, please feel free to give us a call.

Frequently Asked Questions

  • Are you accepting new patients?

    We are not accepting new patients into our practice at this time. 

  • What days are you open?

    Our office is open Monday through Friday. As our schedule is subject to change, please call to confirm office hours.

  • How do I make an appointment?

    To make an appointment with your pediatrician, please call our office. To ensure the best use of time, for both our clinicians and patients, all of our office visits are by appointment only.

  • Do you accept my health insurance?

    Please refer to our Insurance page to review a list of accepted insurance carriers. Call our office if you have insurance questions.

  • How do we contact the after hours doctor?

    Our dedicated pediatric team is available by phone after hours.  If you have an after hours urgent concern, please call our office to be connected to the on call provider.


    We also encourage you to check our child health resources before calling for after-hours urgent care. 


    For non-urgent matters mild illness, scheduling appointments, or refilling medications, please call during regular office hours. 


    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

  • May I request a specific pediatrician for my visit?

    Every effort is made to arrange your child's care and follow-up visits with the pediatrician of your choice. When your child is ill and needs to be seen the same day, they may see any one of our care providers.

  • How often does my child need to be seen in the office?
  • Why does my child need to receive vaccinations?

    Immunizations are vital shots given to children at various ages to protect them from serious and potentially fatal childhood diseases. Ensuring your child receives these immunizations on schedule is the best way to safeguard their health. The American Academy of Pediatrics reports that vaccinations have decreased infections from vaccine-preventable diseases by over 90%. 


    If you decide not to adhere to the vaccine schedule recommended by the American Academy of Pediatrics, we kindly encourage you to find a pediatrician whose approach aligns with your preferences.

  • What immunizations will my child receive?

    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.


    If you decide not to adhere to the vaccine schedule recommended by the American Academy of Pediatrics, we kindly encourage you to find a pediatrician whose approach aligns with your preferences.

  • When will I receive lab or test results?

    You will receive a call immediately with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the clinician who ordered the labs or tests. Normal values are reviewed and addressed by the care provider who ordered them.

  • How do I obtain a prescription refill?

    For medication refills, please ensure there are no refills available by calling your pharmacy. If there are no refills available, call our office and our team can assist you. You may also request medication refills through our patient portal. We are dedicated to ensuring your child’s medications are available when needed.

  • Can I meet my pediatrician before my baby is born?

    Yes. Please call to schedule an appointment for a new family consult. This is a great way to get acquainted with our office and our pediatricians. Visit our expecting parents page for more information.

  • I just gave birth. When should I schedule my baby's first doctor visit?

    We recommend that your newborn be seen in our office 1-3 days after discharge from the hospital. Our staff understands the importance of this first visit and will schedule this visit promptly.